How Elu CMS handles your information
We respect your privacy and are committed to protecting the information you share with us when using our certificate management platform.
1. Information we collect
We may collect information you provide directly, such as names, email addresses, phone numbers, institution details, and support requests. We also collect limited technical data like browser type, device information, and usage analytics to help improve the service.
2. How we use your information
We use collected data to provide certificate management services, process support requests, communicate with you, improve platform performance, and maintain account security. We may also use aggregated usage information to understand product trends.
3. Data sharing
We do not sell personal information. We may share limited data with trusted service providers who help us operate the platform, or when required by law, regulation, or legal process.
4. Data retention and security
We retain personal data only as long as needed to provide the service and meet legal obligations. We use reasonable technical and organizational safeguards to help protect data against unauthorized access, disclosure, or misuse.
5. Cookies and analytics
Our site may use cookies or similar technologies to support authentication, remember preferences, and measure site usage. You can control cookie behavior through your browser settings.
6. Your choices and rights
You may request access, correction, or deletion of certain personal information where applicable. If you need help with your data or account, contact our support team and we will review your request.
7. Contact us
If you have questions about this policy or how we handle personal data, contact us at sales@elucms.com or through our support page.
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